Chatsbots are getting popular by the day and it’s no longer news that most Nigerian banks and even some smaller businesses are using chatbots to resolve customer issues, suggest best quality item to buy to customers etc.
A chatbot is a program, powered by rules and AI, which simulates a real interaction with users via a chat interface. In other words, a chatbot is a service that can have a conversation with you or your customer just like a real person.
As a small business or a sole proprietor, you may not always be available to respond to chats, this sometimes makes customers lose faith in your business and move on the next seller. Chatbots can be used to get people engaged and close sales. They can respond to your customer requests like answering questions about your business, replying with your bank account number for payment etc
One interesting part about chatbots is that they are wired with artificial intelligence so they can learn as they interact with your customers. Chatbots can be integrated with almost all chatting app like Whatsapp, Facebook messager, Telegram etc, you can also add a chatbot to your website.
Chatbots are built for specific purposes, for example, I can have a chatbot that suggests hotel rooms and help me book a room. Your chatbot can be tailored to your business to solve problems unique to your business and target market. Contact us to get one.
Let’s take a look at some of the benefits of using a chatbot for your business
1: Provide Greater Customer Satisfaction
Customers who pull up your website or chat app in the evening can ask questions and get answers right away. If they have product questions they may get the answers they need to complete sales. This can further increase your business profits.
2: Chatbots can process very large volume of request per time
Chatbots are what they are, ‘robots’, they can work without complaining, without getting tired and so they can process a large number of requests at the same time.
3: Low maintenance costs
Let’s say you run a company the handle 500 customer complait per day and the average time it takes to solve an issue is 5 minute.
The simple math will be 5 x 500 = 2500 minutes
Since a day has 1440 minute, you will need 4 customer service agent who will work 12 to be able to resolve these issues. Or, you can just rent one chatbot at a very lower rate who works 24 hours a day and won’t keep your customers waiting.
Run a smart business, be effective and close sales fast with a chatbot from digitalbot.ng today. We will work with you and help your business grow. Chatbots are the future of customer service.